Frequently Asked Questions
Everything you need to know before placing your order.
Do I need an account to place an order?
No, you can check out as a guest. But creating an account gives you faster checkout, order history, status updates, and access to future promotions and discounts.
What payment methods do you accept?
We accept all major credit and debit cards including Visa, Mastercard, Discover and American Express, as well as express options such as PayPal.
How secure is my online order?
Your payment information is protected with secure SSL encryption. Payment details are transmitted securely to our payment provider for authorization and are never stored on our servers.
Are there any exchange rates?
If your card uses a different currency, your bank or payment provider may convert the transaction using their applicable exchange rate at the time of processing.
How do I set my shipping address?
Enter your full delivery details at checkout. Please make sure everything is accurate, including street address, postal code, city, country and contact information.
Can I change my shipping address after ordering?
Contact us as soon as possible if you need to update your address. Once an order has been processed or shipped, we may no longer be able to change the delivery address.
How long does shipping take and how do I track it?
We offer free worldwide shipping. Orders are processed within 1 to 2 business days, and once shipped you will receive a tracking number by email so you can follow your package.